Warranty & Refunds
Our goal is for you to be 100% satisfied with your purchase. If for any reason you are not satisfied we would be happy to assist you.
For any issues, please contact us (firstname.lastname@example.org) and follow our warranty process:
1. Provide your order number and order information.
2. Please contact us with your order number and order information,, and (if applicable) the item received.
Possible Solutions after the problem is confirmed by MSC A100 support team:
If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). MSC A100 will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.
We offer a full 30 Days Money Back Guarantee. Please note this refund will need to be processed through the retailer you purchased with. Matters requiring return will need to be processed through Amazon directly.
You can download the MSC A100 Product Manual: MSC A100 Manual v2